Returns & Refunds policy

Here’s a draft for a Returns & Refunds policy tailored for your online mirror shop:

Returns & Refunds Policy

At auramirror.in, we are committed to providing high-quality products and exceptional customer service. Please carefully review our Returns & Refunds policy below:

Cancellation Policy

• Orders can only be canceled within 6 hours of placing the order. Please ensure your order details are accurate before completing your purchase.

Return Policy

We accept returns only in the case of damaged products. To qualify for a return, the following conditions must be met:

1. Proof of Damage:

   • Customers must record an unboxing video of the parcel upon receipt.

   • The video should clearly show the unopened package and the damage to the product after unboxing.

2. Timeframe for Reporting:

   • You must report the damage within 3 days of receiving the product.

   • Send the video proof and details of the damage to [your customer service email or contact information].

3. Condition for Return:

   • The product must be unused and in its original packaging.

Refunds

• If your return request is approved, we will provide a replacement for the damaged product.

• Refunds will be issued only if a replacement is unavailable.

• Refunds, if applicable, will be processed within 7–10 business days after we receive and inspect the returned item.

Non-Returnable Items

• Mirrors that are not damaged or were not reported within the specified 3-day window.

Shipping for Returns

• Customers are responsible for safely packaging and shipping the product back to us. We recommend using a trackable shipping service to ensure the parcel's safe return.

Contact Us

• If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info.auramirror@gmail.com